FAQ

Creating an account is simple! Click the "Register" button on the homepage, fill in your professional details including your company email, and verify your email address. Once verified, you'll have full access to all platform features. We recommend using your company email for better verification and team collaboration features.

Yes! Gulf-O-Flex Assist offers a comprehensive free tier that includes basic calculations, AI assistance, and access to educational content. Premium features like advanced reporting, unlimited calculations, and priority support are available with our subscription plans.

Gulf-O-Flex Assist works best on modern browsers including Chrome, Firefox, Safari, and Edge. We recommend using the latest version of your preferred browser for optimal performance and security.

Our calculations are based on industry-standard formulas and are regularly validated against international standards including ASHRAE, BS, and local UAE codes. The AI-powered system considers multiple variables including ambient conditions, pipe specifications, and material properties to provide accurate results within ±2% of manual calculations.

Yes! You can export all calculation results in multiple formats including PDF reports, Excel spreadsheets, and CSV files. The exports include detailed calculations, material specifications, compliance statements, and professional formatting suitable for client presentations and regulatory submissions.

We support major international standards including ASHRAE 90.1, BS 5422, BS EN ISO 12241, Dubai Municipality regulations, ADDC standards, and DEWA requirements. The platform automatically applies the appropriate standards based on your project location and specifications.

Yes! Our MEP Academy courses are developed in partnership with industry experts and are recognized by major professional bodies. Certificates earned through our platform count towards continuing professional development (CPD) requirements and are accepted by engineering councils across the region.

Most courses can be completed at your own pace with no strict deadlines. Once enrolled, you have lifetime access to the course materials. However, we recommend completing courses within 30-90 days for optimal learning retention. Progress is automatically saved, so you can continue where you left off.

Absolutely! Upon successful completion of course assessments, you'll receive a digital certificate that includes your name, course details, completion date, and a verification code. Certificates can be downloaded as PDF files and shared on professional networks like LinkedIn.

First, try refreshing your browser and clearing cache. If the issue persists, check our troubleshooting guide for common solutions. For technical issues, contact our support team with details about the error message and steps to reproduce the problem.

Yes, we take data security very seriously. All data is encrypted in transit and at rest using industry-standard AES-256 encryption. We maintain SOC 2 compliance, regular security audits, and follow GDPR guidelines. Your calculation data and personal information are never shared with third parties without your explicit consent.

Currently, Gulf-O-Flex Assist requires an internet connection for real-time AI assistance and cloud-based calculations. However, you can download completed reports and course materials for offline viewing. We're working on offline capabilities for basic calculations in future updates.