Problem Resolution
Troubleshooting
Quick solutions and step-by-step guides to resolve common issues with Gulf-O-Flex Assist.
Login Issues
Can't access your account or forgot your password? Quick recovery steps.
Password Reset • Account Recovery • 2FA Issues
Calculation Errors
Resolve issues with calculations, invalid inputs, or unexpected results.
Input Validation • Formula Errors • Result Issues
File & Export Issues
Problems with downloading reports, PDFs, or exporting project data.
PDF Generation • Data Export • File Formats
Common Issues & Solutions
Step-by-step solutions for the most frequently encountered problems
Login & Account Issues
Forgot Password
- Go to the login page and click "Forgot Password"
- Enter your registered email address
- Check your email for the reset link (check spam folder)
- Follow the link and create a new secure password
- Log in with your new credentials
Email Verification Issues
- Check your spam/junk folder for the verification email
- Add support@gulf-o-flex.com to your contacts
- Request a new verification email from your dashboard
- Ensure your email client allows HTML emails
- Contact support if issues persist
Calculation Problems
Invalid Input Errors
Common Causes:
- • Negative values where positive required
- • Units mismatch (metric vs imperial)
- • Missing required parameters
- • Values outside acceptable ranges
Solutions:
- • Verify all input values are positive
- • Check unit consistency throughout
- • Complete all required fields
- • Review acceptable value ranges
Unexpected Results
- Double-check all input parameters for accuracy
- Verify the selected calculation method and standards
- Review material properties and safety factors
- Compare with manual calculations for validation
- Check if results fall within expected engineering ranges
File & Export Issues
PDF Generation Problems
Quick Fix:
Try refreshing the page and generating the PDF again. Most PDF issues are temporary.
- Ensure your browser allows pop-ups from our domain
- Clear browser cache and cookies
- Try a different browser (Chrome, Firefox, Safari)
- Check if your PDF viewer is up to date
- Disable browser extensions that might interfere
Download Issues
- Check your browser's download settings
- Ensure sufficient disk space is available
- Temporarily disable antivirus scanning of downloads
- Try downloading with a different browser
- Right-click and "Save As" if direct download fails
Browser Compatibility
Recommended Browsers
Chrome
v90+
Firefox
v88+
Safari
v14+
Edge
v90+
Still Need Help?
If you couldn't find a solution above, our support team is here to help.